Parts of Fishers that had been served by HSE Utilities for sewer service are now being handled by the City of Fishers, following the city’s purchase of HSE’s Fishers operations that took affect in 2022. However, there have been some issues with the transition. HSE Utilities is answering questions from their former Fishers customers dealing with the cancellation of Auto-Debit “ACH” payments taken from a customer’s bank account.
Kathy May, Administrative Coordinator for HSE Utilities, issued a statement to LarryInFishers.com Tuesday saying February 15th, 2022 was the last and final date a draw (or Debit) was pulled from Customers’ Financial Institutions which are now being served by Fishers. No future Debits will occur by HSE from these customers’ bank accounts.
According to Ms. May, HSE customers receive their bills in arrears (meaning later), so the February 15th debit would be the final one for customers now being serviced by Fishers.
If you are a former HSE customer carrying unpaid balances for previous charges at the time of the transfer to Fishers Utility (for service prior to January 1, 2022) you have received statements from HSE dated February 20th with a due date of March 15, 2022. These customers switching to Fishers will incur no new HSE charges after these statements. HSE will continue to send statements to those customers with a remaining balance until the account have been paid.
If you have a credit balance with HSE and are due a refund, those refunds are being processed and checks will be mailed over the “next few weeks.” Ms. May says the HSE staff has been reduced and that has resulted in any delay in refunds being issued and phone messages being returned.